How to get help with a blocked workflow

When a workflow does not behave as expected, gather enough context for a teammate or CollabOS support to reproduce it safely.

1. Confirm you are in the correct workspace and have the expected member role.
2. Check that the feature is available on your workspace plan.
3. Reopen the relevant guide and check any prerequisites, campaign deadlines, or required fields.
4. Copy the visible error message and note which action triggered it.
5. Capture the page URL and a screenshot if useful, while hiding private information.
6. Check Help > Troubleshooting for the closest symptom.
7. If still blocked, contact the support option available in CollabOS and include the action, expected result, actual result, and approximate time.

Never include passwords, API keys, webhook secrets, recovery tokens, private winner data, or full wallet lists in a support screenshot or public report.