Message Builder and saved templates

Message Builder is the reusable customer-controlled message system used by Community & Discord.

The important rule is that community-facing copy is not permanently hard-coded into Brainer. A workspace can write and save the message it wants Brainer to send.

Templates can include:

• normal message content
• embed title
• embed description
• embed color
• author name and icon
• thumbnail
• image
• footer and footer icon
• embed fields
• buttons
• link buttons
• select menus
• default Discord channel
• mention policy
• variable defaults

Current template types include:

• Welcome
• Verification
• Rules
• FAQ
• Official Links
• Role Panel
• Ticket Panel
• Raid Alert
• Moderation Alert
• Community Report
• Community Alert
• Guard Alert
• Custom Command
• Scheduled Announcement
• Custom

Preview and test send

The Messages page can render a preview and send a test message to Discord. Generic previews disable interactive non-link controls until a feature such as verification, role panels, or tickets binds the action.

Variables

Templates can use dynamic variables such as:

• {{member.name}}
• {{member.username}}
• {{member.mention}}
• {{member.account_age}}
• {{member.created_at}}
• {{member.joined_at}}
• {{server.name}}
• {{server.member_count}}
• {{role.name}}
• {{ticket.number}}
• {{ticket.category}}
• {{moderator.name}}
• {{community.active_members}}
• {{community.total_members}}
• {{community.new_members_7d}}
• {{community.new_members_30d}}
• {{community.rejoins_30d}}
• {{community.leaves_30d}}
• {{community.net_growth_30d}}
• {{community.retention_7d}}
• {{community.retention_30d}}
• {{community.activity_change_pct}}
• Community alert variables
• Guard incident variables

Setup commands such as /setup-welcome, /setup-verify, /setup-rules, /setup-faq, /setup-official-links, /setup-tickets, Community Health reports, Guard alerts, and custom commands use saved customer content where supported.