Tickets

Community & Discord includes a persistent support-ticket system.

Ticket configuration can include:

• enabled or disabled state
• ticket-panel channel
• saved TICKET_PANEL Message Builder template
• quick ticket-panel message
• open-ticket Discord category
• optional archive category
• default support role
• maximum open tickets per member
• ticket creation cooldown
• configurable ticket categories and intake configuration in the dashboard

Ticket lifecycle

Tickets can be:

• created
• opened
• claimed
• closed
• reopened

The system stores ticket records, participants, event history, assignment state, and transcript data where transcript capture is enabled.

Discord commands

/setup-tickets

Configures the ticket system and can deploy a customer-built ticket panel.

/ticket

Opens a private support ticket with an optional category and reason.

/ticket-claim

Claims or unclaims the current ticket.

/ticket-close

Closes the current ticket with an optional reason.

/ticket-reopen

Reopens the current ticket.

/ticket-add

Adds a member to the current ticket.

/ticket-remove

Removes a participant from the current ticket.

Ticket transcripts can contain Discord message content. Communities should configure and retain ticket data according to their own privacy and operational requirements.