Troubleshooting

This page helps users solve common problems they may run into while using CollabOS.

I cannot create a new project

Possible reasons:

• your workspace may have reached its project limit
• required fields may be missing
• the workspace context may not be selected correctly

What to do:

• confirm that a workspace is selected
• check billing limits
• review the required fields in the form
• try refreshing and retrying

I cannot create a new deal

Possible reasons:

• your workspace may have reached its deal limit
• the form may be incomplete
• workspace context may be missing

What to do:

• make sure the correct workspace is selected
• check whether the deal limit has been reached
• confirm all required values are filled in
• retry after refreshing the page

I cannot invite a team member

Possible reasons:

• your workspace may have reached its team member limit
• the invited email may already belong to an active or invited member
• your role may not have permission to invite

What to do:

• check your current workspace role
• review team member usage
• confirm the user is not already invited or active
• upgrade the workspace plan if needed

I cannot access workspace settings

Possible reasons:

• your role may not be allowed to view or edit workspace settings
• the selected workspace may be incorrect

What to do:

• confirm you are in the correct workspace
• confirm you are an owner or admin if that is required
• ask the workspace owner for the correct access level

I cannot submit workspace verification

Possible reasons:

• your role may not allow submission
• the workspace may already have an active verification request
• required proof information may be missing

What to do:

• confirm your role
• review the existing request history
• make sure the submitted public identity is correct
• wait for the active request to be resolved before submitting again

I am not seeing expected notifications

Possible reasons:

• your email preferences may be limiting certain messages
• the notification may only appear in-app
• the action may not have completed successfully

What to do:

• review email preferences
• check relevant in-app pages such as invites or follow-ups
• retry the original action if needed

My workspace public page does not look right

Possible reasons:

• branding may be incomplete
• hiring may not be enabled
• public links may be missing
• the workspace may not be verified yet

What to do:

• review workspace settings
• upload logo and banner
• add description and links
• verify hiring information is filled in

💡Best practices

• confirm the correct workspace is selected first
• review your role before assuming a page is broken
• check billing limits when creation actions fail
• keep workspace data updated so system behavior is easier to understand