Help
Contact support
If you cannot resolve an issue through the docs or normal workspace actions, contact support through the social links in the footer. Support helps with platform-level issues that cannot be handled fully from inside the workspace.
When to contact support
Contact support when:
- billing state appears incorrect
- a workspace needs platform assistance
- verification issues cannot be resolved through normal flow
- a feature appears broken
- you are blocked by something unexpected
- an admin-level issue needs review
Good reasons to contact support
Useful support requests often involve:
- clear billing issues
- failed verification flows
- permission confusion that does not match expected behavior
- bugs affecting normal operations
- problems that remain after basic troubleshooting
What to include in a support request
A good support request should include:
- what happened
- what you expected
- what workspace or page was involved
- any visible error message
- what you already tried
- screenshots if helpful
Why detail matters
Clear support requests are easier to resolve quickly. Detailed reports help reduce back-and-forth and make it easier for the support team to identify the cause.
Before contacting support
Before reaching out, quickly confirm:
- the correct workspace is selected
- your role is appropriate for the action
- your plan limit is not the reason for the problem
- the issue still happens after refresh or retry
💡Best practices
- describe the issue clearly and briefly
- include the exact action you were taking
- include the most useful context, not a huge unrelated message
- mention whether this is blocking active work
Final note
If you are using CollabOS for active operations or hiring, it is worth reporting serious issues early so your workflow is not disrupted longer than necessary.